Frequently Asked Questions
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Most Popular Questions
ATTENTION: DUE TO COVID-19 USPS HAS SUSPENDED SHIPMENTS AS OF JULY 2, 2020 TO THE COUNTRIES LISTED IN THE LINK BELOW. PLEASE SELECT UPS OR DHL FOR SHIPMENT!
How do I use your products?
Product instructions and directions can be found on the product label, website, and even discussed and demonstrated on my YouTube channel
HOW SHOULD I CARE FOR MY HAIR?
All virgin hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.
I have made and order but wish to add or remove an item, how can I do that?
Unfortunately, once an order is placed I am unable to modify or amend!
How can I track my package?
Once an order is placed an order confirmation email is sent and an email regarding tracking information is to follow.
I am interested in ordering a product, how can I order?
To order products, please visit our website www.blackhairandskincare.com, desired products can be added to your cart and prompts will guide you through the checkout process.
I cannot find a product, when will it be back in stock?
Due to high demand, I am very diligent on removing products that are out of stock to discourage backorders. Should you desire a specific item and you are unable to find it on the website, please feel free to email me email@example.com and let me know as all products are made based on demand and I will keep you posted on the product return